Therapists on BetterHelp are credentialled, trained, and experienced Practitioner Psychologists, Counsellors, or similar applicable recognized professional certification. Therapists must have a relevant academic degree in their field, at least 3 years of experience, and have to be qualified and credentialled by their respective professional organization after successfully completing the necessary education, exams, training, practice, and ongoing supervision requirements.

After you sign up, we will match you to an available therapist who fits your objectives, preferences, and the type of issues you are dealing with. Different therapists have different approaches and areas of focus, so it’s important to find the right person who can achieve the best results for you. We have found that we are able to provide a successful match most of the time; however, if you start the process and you feel your therapist isn’t a good fit for you, you may elect to be matched to a different therapist.

BetterHelp may be right for you if you’re looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or prevents you from achieving your goals, we may be able to help. We also have therapists who specialize in specific issues such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self esteem, and more.

BetterHelp is not the right solution for you if any of the following is true:

• You are a minor or you are under the care of a legal guardian
• You are in an urgent crisis or an emergency situation
• You were required to undergo therapy either by a court order or by any other authority
• You do not have a device that can connect to the Internet or you do not have a reliable Internet connection

The cost of therapy through BetterHelp ranges from $65 to $90 per week (billed every 4 weeks) and it is based on your location, preferences, and therapist availability. You can cancel your membership at any time, for any reason.

In most cases within 24 hours or less.

You can get therapy in four ways:

• Exchanging messages with your therapist
• Chatting live with your therapist
• Speaking over the phone with your therapist
• Video conferencing with your therapist

You can use different ways at different times as you wish, based on your needs, availability, and convenience. Learn more about online therapy.

The professionals who work through BetterHelp are licensed and credentialed therapists who were certified by their state’s board to provide therapy and counseling. However, while the service may have similar benefits, it’s not capable of substituting for traditional face-to-face therapy in every case. Please note that your provider won’t be able to make any official diagnosis, to fulfill any court order or prescribe medication.

This depends on your needs and varies a lot from one person to another. Some people feel they get most of the value after just a few weeks, while others prefer to stick to the program for an extended period of time. This is completely up to you.

There are many studies that confirm the effectiveness of the online medium for making life changes. For example, a study published by JMIR Publications and conducted by researchers from University of California – Berkeley, University of California – San Francisco, and the San Francisco General Hospital concluded that “users of BetterHelp experienced significantly reduced depression symptom severity after engaging with the platform.” You can read the full study here.

Our confidence in the platform comes primarily from the feedback and testimonials we receive from users. Every day, we are excited to hear from more people about the way this service helped them make a tremendous change in their lives.